Review the benchmarking efforts of your own organization (or one with which you are familiar). In particular, examine how this organization measures customer (user) satisfaction and how performance is benchmarked.
To complete this Shared Activity:
Create a Post that contains the following:
Explain this organization’s benchmarking efforts (or lack thereof). If benchmarking is employed, identify how the currently used benchmarks align with or address international standards.
Explain the degree to which the existing benchmarks align with existing organizational goals. Propose improvements which would better align benchmarks as needed.
If benchmarking does not exist at any level within this organization, identify some organizational goals that could benefit from benchmarking activities, and strategies you would recommend to employ benchmarking.
